The Hotel Service Bell application is designed to track and manage far beyond just Guest requests. It is designed to handle request and issues created internally by associates, contractors, or any hotel staff.
Hotel Service Bell is designed to be the one Request and Issue tracking system for the entire hotel. Examples of hotel departments and issues might be:
Maintenance / Facilities – Issues, projects, repairs, replacements of all hotel systems and room systems
IT department – Tracking of hotel IT issues and multi-media support – Conference rooms
Safety – Hotel Security – Tracking of issues and security issues and solutions.
Pool and other exercise equipment room – Tracking maintenance of hotel features and repairs
Lost and Found – Special components included to track either Lost and Found packages or packages delivered as part of the conference or event for the guests.
Show on-line Guest Services – Define and list local attractions and your own hotel services, policies, hours integrated with the Hotel Service Bell system.